Dispute Policy
Last updated 2026-10-23
Draft policy for development. To be reviewed by qualified legal counsel before launch.
Lead disputes
Suppliers may dispute a lead (for example unreachable or fake contact details) from their lead inbox. Our team reviews call logs and history. Upheld disputes are recorded and, where a pay-per-lead or lead-limit arrangement applies, the lead is credited back.
Territory conflicts
Overlapping monopoly claims are flagged automatically and investigated by administrators. We may mark records Under review while we investigate. Agreements between parties remain confidential.
Timelines
We aim to respond within 5 working days. These timelines are draft service targets, not guarantees.